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Communications and Operations Manager

The Conflict Center

Position Open Until Filled

Summary:  The Conflict Center is seeking a Communications and Operations Manager. Your job is to work with the development staff and program team to support fundraising efforts and overall promotional strategy.  This position is also a key part in evaluation and operational processes. This is a hybrid position, typical schedule is two days in the office, three days at home.

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Essential Areas of Responsibility  

Marketing:

  • Collaborate with TCC program and administrative leadership to develop an overall agency strategy for communications, public-relations and marketing efforts.
  • Conduct market research (service characteristics, pricing, and advertising) to stay current on new marketing strategies. 
  • Maintain updated print materials, website and class information.
  • Establish a regular communication strategy, including strategy around social media analytics to reach our intended audience. Platforms include Facebook, Pinterest,, Instagram and other community platforms that may serve our organization’s needs.  Work with the Development team on implementation and scheduling. 
  • Create and send regular emails (newsletter, special events, etc) to keep followers engaged and up to date. Grow our email list organically.
  • Assist fund development and program staff with the promotion of TCC’s special events, annual report, fundraising appeals and educational programming.
  • Capture and share programming success stories (including client stories and/or vignettes).
  • Turn data into easily-digestible, marketable statistics and blurbs
  • Engage a regular Marketing committee

Creative Design

  • Design flyers, posters, business collateral, online graphics, event graphics, etc. adhering to the brand guidelines for consistency, e.g. fonts, colors, logo, overall design elements, responsive, well written
  • Establish consistent resource development, envisioning and creating visually appealing, practical resources in alignment with TCC branding (downloadable content, blogs, transforming resources, email blasts, etc.)
  • Innovate new ideas for design and content creation using your expertise and eye for great design

Operations

  • Work alongside development associate and administrative staff to identify and assist with process and communication improvements
  • Serve as main point-of-contact for building tenants and oversee building management logistics, in coordination with offsite building management company
  • Maintain building administrative logistics, such as community room scheduling and security door codes
  • Support administrative operational tasks as needed

Evaluation

  • Support data, evaluation and analysis practices for The Conflict Center in partnership with program staff
  • Identify measurable goals to calculate communication engagement, and assist in the creation of evaluation strategies that measure these goals. 
  • Expand and tailor data sharing to instructors, funders, and other stakeholders
  • Create ongoing data snapshots that are easily accessible to grant writers and program staff

 

Qualifications

  • Strong written and verbal communication skills.
  • Backend website navigation preferred (adding classes, editing text, managing registrations, setting changes)
  • Coordinates projects to accomplish objectives with timeliness and creativity.
  • Fluidly pivot between a strategic and operational mindset.
  • Promotes team efficiency, organization and accountability.
  • Observes, creates and refines organizational processes.
  • Resourceful with limited budget.
  • Bilingual (English and Spanish) for written communications strongly desired (recognition of this additional skill reflected in compensation)

Skills You Have

  • Passion for and understanding of The Conflict Center Mission and Vision
  • Creative thinker that is willing to try new things
  • Very organized and excellent time and calendar management for multiple strategies and timelines
  • Professional written communication skills for emails, content and brand consistency
  • Open to feedback from a supervisor to develop your skills 
  • When you do not understand something, you ask for clarification
  • You have an eye for design and love to be creative, ideally familiar with Canva
  • You enjoy building relationships with a small team of people
  • You have a teamwork orientation 
  • Your friends would describe you as reliable, responsible, creative
  • You are motivated to teach yourself some skills you may not know that will help you succeed in this position

Platforms you know or are willing to learn:

  • Salesforce
  • Mailchimp
  • Survey Monkey
  • G Suite
  • Canva
  • WordPress

Compensation & Benefits

The salary range for this position is $58,000 – $64,000. This is a salaried position based on a 40-hour workweek with occasional weekend hours. This is a hybrid position, typical schedule is two days in the office, three days at home. The Conflict Center’s current benefits package includes $500 monthly stipend towards health insurance (three options to choose from from Kaiser Permanente plus dental care and vision), 401(k) retirement plan with employer match up to 3% of salary, generous paid vacation, sick and holiday leave, paid volunteer time off and professional development opportunities.

Application Procedure

We are thrilled you are interested in applying for this position! The Conflict Center uses an online application process. The position will remain open until filled, however interested candidates are encouraged to submit an online application by July 31, 2024. Qualified candidates will be interviewed as applications are received with a goal of hire by the end of August 2024.


 

About The Conflict Center

The Conflict Center’s mission is to “equip people with practical skills to navigate, transform and embrace everyday conflict.”

For over 30 years, The Conflict Center has been providing programs to Denver and throughout Colorado. Through our youth and adult classes and conflict management workshops, we empower individuals to see and use conflict as an opportunity to grow, learn and create positive change in their lives. We partner with schools to foster a community of inclusion, where students feel safe to be themselves. We shift school culture to build nurturing, positive relationships, and to implement a restorative culture where students are held accountable within the school community, making punitive discipline the exception rather than the norm. At The Conflict Center, we believe that all of us are capable of and responsible for building healthy relationships in our homes, schools, congregations, workplaces and communities. The Conflict Center’s staff, board and volunteers practice effective conflict management both internally and externally.

 

Inclusiveness Commitment

In keeping with our values, The Conflict Center is committed to inclusion and equity and to social justice in the elimination of organizational structures and actions that oppress, exclude, limit or discriminate on the basis of race, color, religion, creed, sex, national origin, ancestry, age, status as an officer or enlisted members of the military forces, veteran status, disability, genetic information, sexual orientation, gender identity, family status or any other characteristic protected by law. The Conflict Center defines “low-income life experience” as struggling with stable housing, struggling to secure reliable employment and/or utilizing some form of government or social assistance. We welcome all who share our mission and vision. We are committed to providing our services to all people where individual differences are respected and valued.

 

The Conflict Center  is an Equal Opportunity Employer. Employment opportunities at The Conflict Center  are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, color, religion, creed, sex, national origin, ancestry, age, status as an officer or enlisted members of the military forces, veteran status, disability, financial status, genetic information, sexual orientation, gender identity, family status, or any other characteristic protected by law.   

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