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Skill-Building and Training Programs Manager

The Conflict Center

Position Open Until Filled

Summary:  The Conflict Center is seeking a Skill-Building and Training Programs Manager. This position serves as a full time coordinator, supervisor, recorder, and trainer for all adult classes, ad-hoc classes, and presentations related to non-violence, conflict management, and social/emotional skill building.


Essential Duties and Responsibilities (other duties may be assigned):

  • Coordinate and implement all adult classes, ad-hoc classes, and presentations. Programs include Addressing Conflict and Anger Effectively, Organizational Workshops, and Restoring Peace Parenting. 
  • Oversee and support the contract instructor pool for courses, including identifying training needs, maintaining a pool of instructors, mentoring instructors, and providing ongoing instructor training and feedback.
  • In collaboration with the other program managers, administer a training and certification track for contract instructors.
  • Oversee administrative duties related to courses, including scheduling and payments..
  • Form partnerships and maintain strong relationships with agencies referring participants to classes and organizations or agencies requesting presentations and classes.  Build strong relationships with courts and judicial districts serving adults.
  • Provide ongoing customer service to workshop clients from initial interest and proposal process to follow-up. Based on client needs, customize workshops for organizations on a wide range of conflict transformation topics. 
  • Oversee data evaluation for all training and classes, including proper data collection and evaluation processes, analyzing class data to highlight successes and areas of improvement, disseminating data for grants and marketing. Perform course-related data entry as needed.
  • Oversee TCC with Program and Evaluation Committee comprised of board members and volunteers 
  • Create, revise, and update curriculum and training materials based on data evaluation results, best practices, and emerging trends in the industry.
  • Continue to improve TCC’s knowledge around violence prevention through education and skill building, conduct research on current practices and trends in the fields of violence prevention and nonviolent practices and stay current with nonviolent practice and skill development and effective teaching strategies.
  • Actively promote the mission and services of the organization; contribute to marketing, outreach and grant applications.
  • Supervise interns, volunteers, and contractors.

Minimum Qualifications: 

  • A passion and commitment to all forms of practical conflict transformation skills and strong understanding of adult learning models.  
  • 2 – 4  years experience in conflict transformation related work and/or facilitation
  • Facilitation, leading training courses, or teaching skills or other adaptable skills for designing, managing and facilitating trainings
  • A commitment to nonviolent problem solving and relationships

Key skills:

  • Familiarity with adult learning methods. 
  • Strong written and verbal communication skills.
  • Experience implementing and evaluating programs using data to make improvements, desired.
  • Highly motivated and independent worker
  • Highly organized with the ability to organize daily work, ongoing work and project work 
  • Strong interpersonal skills, including the ability to reflect and improve communication and conflict-resolution skills (participation in The Conflict Center classes is expected.)
  • Collaborative nature
  • Self-aware and committed to understanding one’s own biases and mitigating their impact 
  • Ability to work with diverse groups of adults
  • Coordinates projects to accomplish objectives with timeliness and creativity.
  • Fluidly pivot between a strategic and operational mindset.
  • Promotes team efficiency, organization and accountability.
  • Resourceful with limited budget.
  • Ability to organize daily work, ongoing work, and project work, and
  • Attention to detail 
  • Strong computer skills
  • Flexibility in responding to dynamic situations including de-escalating tension and conflict
  • Collaboration as part of a team

Experience with the following is a plus:

  • Skills or experience in curriculum development, specifically in conflict management, anger management, and social emotional skills.
  • Experience with Salesforce and G Suite
  • Ability to speak and write in Spanish
  • Masters in Social Work with ability to supervise interns

Compensation & Benefits

This is a salaried position based on a 40-hour workweek with occasional weekend hours. The Conflict Center’s current benefits package includes $500 monthly stipend towards health insurance (three options to choose from from Kaiser Permanente plus dental care and vision), 401(k) retirement plan with employer match up to 3% of salary, generous paid vacation, sick and holiday leave, paid volunteer time off and professional development opportunities. The salary range for this position is $55,000 – $60,000 based on qualifications.


Application Procedure

We are thrilled you are interested in applying for this position! The Conflict Center uses an online application process. The position will remain open until filled, however interested candidates are encouraged to submit an online application by May 23, 2024. Qualified candidates will be interviewed as applications are received with a goal of hire by the end of June 2024.


About The Conflict Center

The Conflict Center’s mission is to “equip people with practical skills to navigate, transform and embrace everyday conflict.”

For over 30 years, The Conflict Center has been providing programs to Denver and throughout Colorado. Through our youth and adult classes and conflict management workshops, we empower individuals to see and use conflict as an opportunity to grow, learn and create positive change in their lives. We partner with schools to foster a community of inclusion, where students feel safe to be themselves. We shift school culture to build nurturing, positive relationships, and to implement a restorative culture where students are held accountable within the school community, making punitive discipline the exception rather than the norm. At The Conflict Center, we believe that all of us are capable of and responsible for building healthy relationships in our homes, schools, congregations, workplaces and communities. The Conflict Center’s staff, board and volunteers practice effective conflict management both internally and externally.


Inclusiveness Commitment

In keeping with our values, The Conflict Center is committed to inclusion and equity and to social justice in the elimination of organizational structures and actions that oppress, exclude, limit or discriminate on the basis of race, color, religion, creed, sex, national origin, ancestry, age, status as an officer or enlisted members of the military forces, veteran status, disability, genetic information, sexual orientation, gender identity, family status or any other characteristic protected by law. The Conflict Center defines “low-income life experience” as struggling with stable housing, struggling to secure reliable employment and/or utilizing some form of government or social assistance. We welcome all who share our mission and vision. We are committed to providing our services to all people where individual differences are respected and valued.


The Conflict Center  is an Equal Opportunity Employer. Employment opportunities at The Conflict Center  are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, color, religion, creed, sex, national origin, ancestry, age, status as an officer or enlisted members of the military forces, veteran status, disability, financial status, genetic information, sexual orientation, gender identity, family status, or any other characteristic protected by law.   

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