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Available virtually & in-person

At the Center of
Skill-building & Collaboration

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Organizations and Group Offerings

Our menu of interactive and dynamic workshops can be customized to your specific group — for-profit companies, non-profit organizations, faith-based communities, neighborhood groups, clubs or interest groups, and more. Any situation where people are working together is a place where conflict will arise. These workshops focus on the ways in which conflict can be used to both solve the problem and build the relationship!

Bring us to Organization!

"The Conflict Center helped me better understand tough conversations and how to better talk to individuals when there's a topic we might not agree on. I was able to analyze my tactics when holding difficult conversations and change the way I am starting, holding, and validating hard conversations. My favorite part was debriefing our strength and weaknesses when holding hard conversations in small groups. This helped by us using what we had learned as AHA! moments and being honest with ourselves.”
Viviana
August 2020, Rocky Mountain Children's Law Center

Find a Workshop

Customize based on your specific goals! Use the workshops below as a starting place, and contact us to customize a workshop specific to your organization or group. Workshops are typically 2 hours long, however we are able to adjust the time based on your needs.  All offerings are available virtually or in-person. 

As businesses operate in the midst of a pandemic, we may find ourselves in a position of enforcing rules/regulations that we aren’t totally comfortable with. Responses from customers to these new guidelines and requirements will include varying levels of frustration and backlash. How can you respond in a way that de-escalates the situation while continuing to remain clear and firm? What tools can you use to remain calm, even when a customer is escalated?

Clear Communication, De-escalation, and COVID: How to Address Compliance in Customer Service

Creating Opportunities from Conflict

Conflict is a part of every relationship, whether it is between family members, coworkers, neighbors, or friends. Gain skills to address conflict as an opportunity for growth, strengthening relationships and solving problems. Join The Conflict Center in an interactive session to develop the tools necessary to help understand differing perspectives, generate options, and create mutually agreeable solutions.

Whether you’re part of a work team, a club, a worship based group, or volunteer organization, that group has a [articular culture. It’s critical to take a step back and ask: is this culture intentional or unintentional? Does it align with our values as an organization? How was this culture created? Delve into these questions and more with The Conflict Center, and determine ways to create a healthy and thriving team culture. 

Building Team Culture

Dialogue, Not Disaster: Engaging Productively with Others

During times of contention and heightened emotions, how can we distinguish between debate and dialogue? Why is it important not only for us to make that distinction, but to intentionally utilize tools that encourage a healthy dialogue? We will explore barriers to respectful conversation, practice dialogue techniques, and discuss when to engage and when to walk away.

Bring Us to Your Organization!

Workshop Offerings

Hover to read a workshop description!

You Can’t Unfriend Everyone: Effective Dialogue with Your Friends and Neighbors

Have you ever wanted to “unfriend” people? As core perspectives and experiences divide us as a country, it is even more important to be able to stay in conversation with people and to engage in civil dialogue, even if they are contentious interactions. This interactive session will focus on a variety of ways that we “unfriend” people and review facilitation skills we can use everyday – such as reframing resistance, listening deeply, and navigating triggers – to stay “in conversation” instead.

Applying Restorative Practice to the Workplace

Restorative Justice and Restorative Practices are becoming more common in criminal justice and education settings, but what does Restorative Practices really mean and how can it apply to the workplace as well? Join The Conflict Center to learn more about using conflict as an opportunity to solve the problem, to build the relationship and to take responsibility for our behavior. Learn the basics of Restorative Practices from “The Five Rs" to affective statements and practice using Restorative Practices techniques as a manager or with your colleagues.

I Don't Think That, Do I? Understanding Implicit Bias.

How can someone's identity or position influence the way we interact with them even when we are truly trying to be unbiased? Whether we are conscious of it or not we all have biases, and our unconscious is pretty powerful. Often bias happens in organizations because of ingrained and implicit ideas we have been taught to believe as the “norm” or the “right way.” Learn more about what implicit bias is and how it works in each of us, in the policies and practices of organizations and when we are engaged in conflict.

Creating an Inclusive Workplace

Working effectively in a culturally diverse workplace, requires leadership which proactively and consistently creates environments which are inclusive and culturally-responsive, valuing the personalities, identity and culture each employee brings to the work team. Topics to be covered include self-reflection on personal identity; recognizing elements of personal and organizational culture which either hinder or support inclusive practices; implementing practices which not only enhance recruitment but also retention of diverse employees; and developing and expecting inclusive behaviors in employees.

Bring Us to Your Organization!

When conflict happens in the workplace or people experience inappropriate or difficult behavior at work, relationships are damaged and productivity often suffers.
 
Workplaces that embrace Restorative Practices have the potential to create a safer, happier and more effective workplace for everyone. Restorative Practices can be used within the workplace both as a preventative measure and to address conflict when it does arise, enabling teams and individuals to work well together.

Restorative Practices can be an effective way to resolve workplace conflict. It involves:
  • bringing together all those affected by conflict
  • providing a safe environment for the expression of perspective
  • allowing participants to come to a shared understanding
  • identifying creative ways to deal with conflict
  • providing opportunities to rebuild damaged relationships and strengthen teams 

Restorative approaches can also be used proactively within the workplace to build strong, positive relationships. Staff meetings, for example, can be focused on building relationships and based around a foundation of mutual respect.
 
To discuss opportunities to bring this training to your workplace or to customize this training to your organizations needs, please contact Jessica Sherwood at Jessica.Sherwood@conflictcenter.org or call 303.865.5624.
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