Frequently Asked Questions

What backgrounds or credentials do your instructors have?

The Conflict Center’s classes are skill building classes that help individuals self-reflect and develop personalized strategies for anger and conflict management, problem solving, and relationship building.  The instructors are not therapists or counselors, and classes are always taught in a group setting.  Instructors come from a wide variety of backgrounds and have diverse education and work histories.  TCC’s instructors frequently include undergraduate and graduate students in Social Work, Conflict Resolution, Organizational and Professional Communications, Psychology, and Education.  All of our instructors have personal experience with and a passion for working with conflict and anger management.


What training is required to teach your classes? 

All instructors must pass an initial screening and interview process.  In addition, all candidates must work to personally apply strong anger and conflict management skills in their daily lives. Instructors who are accepted into TCC’s training program then go through a rigorous training program that starts with a 16 hour intensive training course, after which candidates must observe classes taught by trained instructors before moving into co-teaching.  Instructors may co-teach for up to a year before independently facilitating a class. Most of our instructors have been teaching with us for 2-5 years.


What will I get out of the Transforming Anger and Conflict into Allies (TACA) class?

Adults who complete the TACA course will learn to:

  • Utilize cooling off techniques to de-escalate their anger
  • Effectively communicate the core emotions that underlie their anger
  • Identify realistic alternatives to arguing and fighting
  • Recognize personal anger triggers
  • Understand the ways in which thoughts affect anger
  • Identify different conflict styles and recognize their own
  • Understand the relationship between decisions and subsequent consequences
  • Problem solve using the 6-step method
  • Identify their defense mechanism
  • Effectively negotiate with others to get their needs met


What will my child get out of the Emotional Intelligence and Critical Decision Making (EICDM) class?

Youth who complete this course will learn to:

  • Identify multiple choices for decisions
  • Consider potential positive and negative consequences of these choices
  • Stop and think before acting
  • Communicate their needs, wants and feelings in a healthy and productive way
  • Understand the difference between passive, aggressive and assertive uses of power
  • Recognize and understand the positive and negative attributes of anger
  • Communicate their needs, wants and feelings more assertively
  • Recognize the physiological signs of anger, as well as their own triggers
  • Utilize cooling off techniques to de-escalate their anger
  • Identify realistic alternatives to fighting


What will I get out of the Smart Parenting class?

Parents who complete the Smart Parenting class will learn to:

  • Resolve conflicts without power struggles
  • Build your child’s self-confidence
  • Replace fighting with cooperation
  • Learn why children misbehave and how to use redirection skills
  • Become a happier, calmer parent


How many participants per class?

We prefer small group interaction and our goal is to have classes between 6-15 participants.


Who trains the instructors and what are the trainers’ backgrounds?

Training of instructors is conducted by Pearl Bell (Manager of Programs) and Vickie Samland (Manager of Schools Program).  Click here to visit the Staff page and view each staff member’s credentials and expertise.


Who created The Conflict Center’s curricula?

Each of The Conflict Center’s curricula has its own history.  See below for a brief discussion of how each curriculum was developed and has since evolved with the addition of new skills and interactive teaching methods.

  • Smart Parenting: In 1986 as she founded the Conflict Center Elizabeth Loescher wrote her first book on parenting “How to Avoid World War III at Home”.  This book is the cornerstone of The Conflict Center’s curriculum.  Foundations are based in the theories and practices by Dinkmeyer, Dreikurs and Faber.  Topics include encouragement, choices, and power struggles in the family.  The parenting curriculum has been revised 3 times, most recently in 2013.
  • Peacemaking Made Practical:  This curriculum was piloted extensively in Denver, Boulder Valley, Adams 50 and Cherry Creek Schools in 1991.  It was created out of a stated need from teachers and parents, to expand the conversation around sexual assault and violence as well as culturally relevant and inclusive language to respect diversity.  This curriculum is offered in developmentally appropriate versions for elementary and secondary school students.
  • Emotional Intelligence and Critical Decision Making (EICDM):  This curriculum is built on the core concepts of the Peacemaking Made Practical curriculum and has been adapted for middle and high school use.  This curriculum has undergone many revisions based on teacher and student feedback and program evaluation data to incorporate both experiential learning strategies and multimedia activities, which serve to engage middle and high school age students.
  • Transforming Anger and Conflict into Allies (TACA):  This curriculum takes many of the elements of the Conflict Center’s 25 years of experience and applies them to the relevant experiences of adults.  Revised extensively in 2006, the curriculum combines our core lessons in anger and conflict management into a twelve-hour series.


How do you measure the impact of your work?

All series programs are evaluated based on completion rate as well as qualitative and quantitative data.  All classes are part of a continuous quality improvement process.  Pre and post surveys are taken by participants and analyzed.  Updated results may be read here.





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